Logo design & branding
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HOW LONG IS YOUR WAIT TIME?Due to the detail-oriented work required to provide outstanding products to each of my customers, I take on a limited number of new clients per month in order to ensure each project gets the attention it deserves. Typically, I am booked 1-2 months in advance.
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WHAT ARE YOUR TURN AROUND TIMES?By clicking here to view my Process Page, you can find detailed information regarding timelines for projects. On average, it generally takes 2-4 weeks from the beginning of the process to the end for each design that you purchase from me. For example, a logo could take as little as two days, but a logo and web site design could take 4-8 weeks; timelines are important and when you purchase my services, you’ll be advised of your customized timeline. Should you require rush services, they are available with additional pricing.
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WHAT ARE YOUR PAYMENT POLICY & BILLING METHODS??Payment for services is submitted through a Paypal invoice (with a 3% transaction fee added to the total). All branding project payments are due in two parts: a 50% non-refundable payment is due prior to work beginning and to hold your spot in my queue. The second half of the project payment is due upon project completion, before final files are delivered and/or your website is launched.
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HOW MANY DRAFTS DO I GET?Upon consultation and receipt of a client questionnaire being completed, you’ll receive 3 conceptual renderings for your logo. You’ll need to select which design you like best in order to move forward. Due to the extremely detailed nature of website design, one draft of your site is presented. Please note that website design is a collaborative process and that as a client, you and I will have had many occasions to discuss the elements that you’d like included on your website.
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WHAT HAPPENS IF AM NOT SATISFIED?Customer satisfaction is of the utmost importance to me, which is why at the beginning of the design process so much time is dedicated to clarifying what you are looking for as a customer. When you place your order, a 50% non-refundable deposit is due. If, for some reason, you are not happy with the customized work that I’m creating, you will not be required to pay for the rest of the work that I’ve done, as no final files will be delivered. Throughout the stages of your project, you have unlimited time to alter your requests and approve your work. However, once the design is finalized and files are exchanged, final payment is due. Due to the extremely customized work that I do, sales are non-refundable.
If there are portions of the work that you decide you don’t like or want changed following your reviews during the process, I can happily provide you with a customized quote to make the changes that you’d like to see. Because customer satisfaction is of the utmost importance to me, I always seek your approval prior to moving onto each stage of the project so that you are thrilled with the product that I deliver.
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HOW AM I ALLOWED TO USE MY FILES?The work that I am creating is customized to you, and you are free to use your files in whatever manner you’d like.
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ARE REVISIONS AFTER APPROVAL ALLOWED?All revisions after a verbal or written approval are quoted and billed at our hourly rate (currently $50 per hour).
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ARE REVISIONS AFTER FINAL FILES HAVE BEEN SENT ALLOWED?All revisions after a verbal or written approval are quoted and billed at our hourly rate (currently $50 per hour).
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DO YOU EVER REUSE CUSTOM MADE LOGOS?I never resell or reuse the customized work created for you. I do reserve the right to sell any design not chosen by you during the process.
