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SCHEDULING:
All scheduled start dates are approximate, as under certain conditions my calendar may need to be adjusted. Should this rare occasion occur, you’ll be immediately advised and notified of the revised start date. No refunds for scheduling adjustments within a 30 day time frame are allowed.
QUESTIONNAIRE:
Please devote the time necessary to completing the questionnaire with detailed answers. Because I’m customizing the work for you, your ideas and thoughts are critical to the design process and ensure that I can deliver a product that you’ll love.
REVISIONS:
Logo and brand design processes include 2 revisions. Web, blog and marketing material design processes include 1 Revision (additional revisions are billed separately at our hourly rate – currently $50)
REFUNDS:
Deposits are non-refundable and required to reserve placement on my calendar. I give unlimited time to change and approve your concepts. Once you provide a written or verbal approval for final design concept, your design is considered complete. Should you decide that there are elements you’re not happy with and would like to change once your project is complete, I’m happy to provide you with a customized quote. Given the custom nature of my design work, all sales are non-refundable, so please make sure you are with your design prior to giving me final approval.
REVISIONS AFTER FINAL FILES HAVE BEEN SENT:
As stated in the refund section, you are given ample opportunities to make sure you that you’re happy with your design. If you’ve approved the design, I will prepare the final folder immediately upon your written or verbal approval. Should you need any changes after that (layout, colors, fonts, etc.), you will be charged separately on additional cost.
FONT FILES:
Due to copyright issues, I’m not allowed to send you font files that I use in your design. However, I can provide you the font name with link from the original source where you can download them. Some of the used fonts may not be free, but we can discuss whether you’d prefer free or purchased fonts during the design process. Please be prepared to purchase the font used in your custom design if you wish to keep consistency within your products.
